UAE authority approves AI-focused strategy at first 2026 board meeting

The board of the UAE’s General Pension and Social Security Authority reviewed its 2025 performance and approved a new strategic plan at its first meeting of 2026, state-run WAM news agency reported.

The meeting was chaired by Mubarak Rashid Al Mansoori, according to WAM.

The board approved a forward-looking plan that focuses on using artificial intelligence to enhance the pension system and ensure financial stability for future generations.

Board members highlighted what they described as significant progress in 2025, calling it a key step toward building a sustainable and integrated pension system.

The meeting also reviewed updates to the GPSSA’s 2023–2026 strategy, with emphasis on financial sustainability of pension funds, improved investment management and policies designed to adapt to economic and demographic changes.

Al Mansoori praised the authority’s 2025 results, citing investment performance, service improvements and an increase in the number of insured members.

“The outstanding results achieved in 2025 … reflect the success of a clear and robust strategy centered on financial sustainability, proactive services, and institutional agility,” Al Mansoori said.

He said the authority aims to build on that progress by using advanced technologies to maximize economic and social impact and ensure financial security for citizens across generations.

The GPSSA strategy prioritizes improving customer experience through more accessible and flexible services, supported by digital transformation and data integration with partner institutions.

As part of this approach, the board reviewed an artificial intelligence roadmap covering 2025 to 2029, aimed at boosting operational efficiency, supporting people-centered services and enabling data-driven decision-making.

The strategy also emphasizes institutional readiness, including developing national talent in public and private sectors, fostering innovation and applying best practices in governance and risk management.

The board additionally discussed initiatives linked to the UAE’s Year of Family, highlighting the authority’s role in improving retirees’ quality of life, WAM reported.